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Section 51 Manual For Worlhost (PTY) LTD.


This Manual is published in terms of Section 51 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000) (“the Act”). The Act gives effect to the provisions of Section 32 of the Constitution, which provides for the right of access to any information held by the State and to any information held by another person that is required for the exercise and/or protection of any right. The reference to any information in addition to that specifically required in terms of Section 51 of the Act does not create any right or entitlement (contractual or otherwise) to receive such information, other than in terms of the Act.

1. Overview

Worlhost (PTY) LTD. provides Internet Services to its customers, in both the business and home market. Worlhost (PTY) LTD. supports the constitutional right of access to information and we are committed to provide you access to our records in accordance with the provisions of the Act, the confidentiality we owe third parties and the principles of South African law.

2. Availability of This Manual

A copy of this Manual is available on our website PROATIA_Manual.pdf or by sending a request for a copy to the Information Officer by email. The Manual may also be obtained from our head office, the South African Human Rights Commission (“SAHRC”) at the addresses set out below. This Manual will be updated from time to time, as and when required.

3. How to Request Access to Records Held By Worlhost (PTY) LTD.

Requests for access to records held by Worlhost (PTY) LTD. must be made on the request form that is available on our website, from the SAHRC website ( or the Department of Justice and Constitutional Development ( (under “regulations”). Note that requests need not be accompanied by payment, but will only be processed upon payment of the prescribed fees.Requests for access to records must be made to our Information Officer at the address, fax number or electronic mail address provided for below.The requester must provide sufficient detail on the request form to enable the Information Officer to identify the record and the requester. The requester should also indicate which form of access is required and indicate if he or she wishes to be informed in any other manner and state the necessary particulars to be so informed.The requester must identify the right that he or she is wanting to exercise or protect and provide an explanation of why the requested record is required for the exercise or protection of that right.If a request is made on behalf of a person, the requester must then submit proof, to the satisfaction of the Information Officer of Worlhost (PTY) LTD., of the capacity in which the requester is making the request.The standard form that must be used for the making of requests is attached as Annexure 1. Not using this form could cause your request to be refused or delayed (if you do not provide satisfactory or sufficient information or otherwise).Kindly note that all requests to Worlhost (PTY) LTD. will be evaluated and considered in accordance with the Act. Publication of this manual and describing the categories and subject matter of information held by Worlhost (PTY) LTD. does not give rise to any rights (in contract or otherwise) to access such information or records except in terms of the Act.

4. Contact Details

Name of Private Body: Worlhost (Pty) Ltd.
Designated Information Officer: ShafiqueKatumba
Email address of Information Officer: [email protected]
Postal address:P.O. Box 26471 Sandton 2146
Street Address:51 Oxford Avenue SandhurtSandton 2146
Phone number: +27 (11) 021 0010
Fax number: +(27) (0) 86 560 7258

5. How to Access the Guide as Described in Section 10 of the Act

The Guide described in Section 10 of the Act is due in August 2003. From that date it will be available from the South African Human Rights Commission. Please direct any queries to The South African Human Rights Commission:
The Research and Documentation Department
Postal address:
Private Bag 2700
Telephone: +27 11 484-8300
Fax: +27 11 484-0582
E-mail: [email protected]

6. Voluntary Disclosure

Worlhost (PTY) LTD. has not published a notice in terms of Section 52(2) of the Act, however, it should be noted that the information relating to Worlhost (PTY) LTD. and its services is freely available on Worlhost (PTY) LTD.’s website. Certain other information relating to Worlhost (PTY) LTD. is also made available on such website from time to time.Further information in the form of marketing brochures, any advertising material and other public communication is made available from time to time.

7. Records Available in Terms of Other Legislation Section 51 (1) (d)

Information is available in terms of the following legislation, if and where applicable.
Basic Conditions of Employment No. 75 of 1997
Closed Corporation Act No. 69 of 1984
Companies Act 61 of 1973
Electronic Communications and Transactions Act 25 of 2002.
Labour Relations Act 66 of 1995Promotion of Access to Information Act No. 2 of 2000
Regional Services Councils Act No. 109 of 1985
Skills Development Levies Act No. 9 of 1999
Skills Development Act No. 97 of 1998
Unemployment Contributions Act No. 4 of 2002
Unemployment Insurance Act No. 63 of 2001
Value Added Tax Act No. 89 of 1991

7.1. Access to the records held by the private body in question.

i. The latest notice regarding the categories of records of the body, which are available without a person having to request access in terms of this Act in terms of section 52(2) Section 51(1) (c) – Not applicable


Worlhost (PTY) LTD maintains records on the following categories and subject matters. However, please note that recording a category or subject matter in this Manual does not imply that a request for access to such records would be honored. All requests for access will be evaluated on a case-by-case basis in accordance with the provisions of the Act.

8.1 Internal Records

• Memorandum and Articles of Association
• Financial records
• Operational records
• Intellectual property
• Marketing records
• Internal correspondence
• Product records
• Statutory records
• Internal policies and procedures

8.2 Personnel Records

Personnel refers to any person who is employed by, works for or provides services to or on behalf of Worlhost (PTY) LTD. and receives or is entitled to receive any remuneration and any other person who assists in carrying out or conducting the business of Worlhost (PTY) LTD. This includes, without limitation, directors, executive directors, non-executive directors, all permanent, temporary and part-time staff, as well as contract workers. Personnel records include the following:
• Any personal records provided to Worlhost (PTY) LTD. by their personnel;
• Any records a third party has provided to Worlhost (PTY) LTD. about any of their personnel;
• Conditions of employment and other personnel-related contractual and quasi-legal records;
• Internal evaluation records; and
• Other internal records and correspondence.

8.3 Customer Records

Please be aware that Worlhost (PTY) LTD. is very concerned about protecting the confidential information of its customers. Please motivate any request for customer information with extreme caution, having regard to Sections 63 to 67 of the Act.
Customer information includes the following:
• Any records a customer has provided to Worlhost (PTY) LTD. or a third party acting for or on behalf of Worlhost (PTY) LTD.;
• Contractual information;
• Customer needs assessments;
• Personal records of customers;
• Credit information and other research conducted in respect of customers;
• Any records a third party has provided to Worlhost (PTY) LTD. about customers;
• Confidential, privileged, contractual and quasi legal records of customers;
• Customer evaluation records;
• Customer profiling;
• Performance research conducted on behalf of customers or about customers;
• Any records a third party has provided to Worlhost (PTY) LTD. either directly or indirectly; and
Records generated by or within Worlhost (PTY) LTD. pertaining to customers, including transactional records.

8.4 Technical Records

• Technical records generated by, or within Worlhost (PTY) LTD. pertaining to customers.

8.5 Other Parties

Records are kept in respect of other parties including, without limitation, contractors, suppliers, joint ventures, service providers and general market conditions. In addition, such other parties may possess records, which can be said to belong to Worlhost (PTY) LTD.
The following records fall under this category:
• Personnel, customer or Worlhost (PTY) LTD. records which are held by another party as opposed to being held by Worlhost (PTY) LTD.; and
• Records held by Worlhost (PTY) LTD. pertaining to other parties, including financial records, correspondence, contractual records, electronic mail, logs, cached information, records provided by the other party, and records third parties have provided about the contractors/suppliers or customer.

8.6 Other Records

Further records are held including:
• Information relating to Worlhost (PTY) LTD. own commercial activities; and
• Research carried out on behalf of a client by Worlhost (PTY) LTD. or commissioned from a third party for a customer;
Research information belonging to Worlhost (PTY) LTD., whether carried out by Worlhost (PTY) LTD. or commissioned from a third party.

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